Terms & Conditions
Please read these Terms and Conditions carefully before making a reservation or using any accommodation, booking service or facility provided or managed through Best Hoster.
Last updated: July 2026Best Hoster Vacation Homes
Holiday home booking and property management services in Hatta, Masfout and selected locations within the United Arab Emirates.
Reservations and Booking Confirmation
All reservation requests are subject to property availability, verification and final confirmation by Best Hoster.
- A booking is not considered confirmed until the guest receives an official confirmation from Best Hoster.
- A temporary reservation may be held for a limited period while payment or verification is pending.
- Temporary reservations may expire or be cancelled automatically if payment is not completed within the specified validity period.
- The guest must provide accurate contact, identification and booking information.
- Best Hoster may reject or cancel a reservation containing false, incomplete or misleading information.
Check-in and Check-out
Guests must follow the check-in and check-out times stated in their booking confirmation.
- Early check-in and late check-out are subject to availability and prior written approval.
- Additional charges may apply for an approved early check-in or late check-out.
- Guests may not enter the property before it has been cleaned, inspected and officially released for check-in.
- Delayed departure without approval may result in additional charges and deductions from the security deposit.
Payments and Outstanding Balances
- Payments must be made through a method approved or communicated by Best Hoster.
- Any outstanding booking balance must be paid before check-in unless a different arrangement has been approved in writing.
- The guest is responsible for checking all booking details and payment amounts before completing the payment.
- Bank charges, transfer fees or payment processing fees are the responsibility of the guest unless otherwise stated.
- A payment receipt alone does not replace the official booking confirmation.
Security Deposit
A refundable security deposit may be required before or at check-in. Unless another amount is stated in the booking confirmation, the standard security deposit is AED 1,000.
- The security deposit is separate from the accommodation price.
- The deposit may be retained temporarily until the property has been inspected after check-out.
- Deductions may be made for damage, missing items, excessive cleaning, rule violations, unpaid charges or other losses caused during the stay.
- When no deductions are required, the deposit will be returned through the agreed method within a reasonable processing period.
- If the cost of damage or loss exceeds the deposit amount, the guest remains responsible for paying the remaining balance.
Guest Identification and Registration
- The primary guest may be required to provide a valid Emirates ID, passport or another accepted identification document.
- The primary guest must be legally entitled to make the booking and is responsible for all accompanying guests.
- Only registered and approved guests may enter or stay at the property.
- The number of guests must not exceed the approved property capacity or the number stated in the reservation.
- Additional guests may be refused entry or charged according to the property policy.
Guest Responsibilities
The primary guest is responsible for the conduct and safety of all visitors and accompanying guests during the reservation period.
- The property and its facilities must be used carefully and only for their intended purpose.
- Guests must maintain reasonable cleanliness and leave the property in an acceptable condition.
- Guests must respect neighboring properties, local residents and community rules.
- Children must be supervised by a responsible adult at all times, particularly near swimming pools, stairs, kitchens and outdoor areas.
- Any accident, defect, damage or safety concern must be reported to Best Hoster immediately.
Property Rules and Prohibited Conduct
- Guests must comply with all rules issued for the specific property.
- Illegal activities and any conduct that may endanger people or property are strictly prohibited.
- Events, parties, commercial activities, photography sessions or additional visitors require prior written approval when applicable.
- Excessive noise, public disturbance or conduct that may lead to a complaint is not permitted.
- Furniture, electronic equipment and property assets must not be moved, removed or used improperly.
- Best Hoster may terminate the stay without refund in cases of serious misconduct, danger, illegal activity or major rule violations.
Swimming Pool and Facility Safety
- Swimming pools and recreational facilities are used at the guest’s own responsibility.
- Children and persons who cannot swim must remain under continuous adult supervision.
- Running, diving in unsafe areas, dangerous games and misuse of pool equipment are prohibited.
- Guests must follow any safety instructions, warning signs and property-specific facility rules.
- Facilities must not be used when closed, under maintenance or declared temporarily unsafe.
Damage, Loss and Additional Charges
- Guests are financially responsible for damage or loss caused by themselves, accompanying guests, children or visitors.
- Charges may apply for broken, damaged, stained, lost or missing property items.
- Excessive cleaning, waste removal or restoration work may result in additional charges.
- Best Hoster may use photographs, inspection records, invoices or other reasonable evidence when assessing damage or loss.
- Damage must be reported immediately and must not be hidden or left unreported until check-out.
Cancellation and Date Changes
Cancellation, refund and date-change conditions may vary depending on the property, booking period, offer, platform and reservation terms communicated to the guest.
- A cancellation request must be submitted through an official Best Hoster communication channel.
- Changing booking dates is subject to availability and approval.
- Price differences may apply when a reservation is moved to different dates.
- Promotional, discounted, peak-period or special-event bookings may have additional restrictions.
- Non-arrival or failure to use the property does not automatically create a right to a refund.
Property Availability and Substitution
Best Hoster will make reasonable efforts to provide the confirmed property as booked. In exceptional circumstances, a property may become unavailable because of maintenance, safety concerns, owner restrictions, utility failure or circumstances beyond reasonable control.
When reasonably possible, Best Hoster may offer an alternative property, alternative dates, booking credit or another appropriate solution based on the circumstances.
Utilities, Internet and Third-Party Services
- Temporary interruptions to electricity, water, internet, telecommunications or public services may occur.
- Best Hoster will make reasonable efforts to report or resolve issues within its control.
- Best Hoster is not responsible for interruptions caused by utility providers, government authorities, weather conditions, network providers or other third parties.
- Internet speed and mobile coverage may vary depending on location, equipment, network demand and provider availability.
Personal Belongings and Vehicles
- Guests are responsible for securing their cash, documents, valuables, electronic devices and personal belongings.
- Best Hoster is not responsible for items lost, forgotten, stolen or damaged during or after the stay, except where responsibility is established under applicable law.
- Vehicles and personal property left in parking or outdoor areas remain at the owner’s responsibility.
- Best Hoster may assist with locating forgotten items but does not guarantee their recovery, storage or delivery.
Liability
Guests are expected to use the property and its facilities carefully and responsibly. Best Hoster is not responsible for loss, injury, accident or damage resulting from misuse, negligence, failure to follow safety instructions or conduct beyond Best Hoster’s reasonable control.
Nothing in these Terms excludes any responsibility that cannot legally be excluded under applicable United Arab Emirates law.
Force Majeure
Best Hoster will not be responsible for delay, interruption, cancellation or inability to perform obligations caused by events beyond reasonable control.
- Severe weather or natural disasters.
- Government restrictions or official orders.
- Road closures or access restrictions.
- Utility or telecommunications failures.
- Fire, flood, epidemic or public emergency.
- Other exceptional events outside reasonable control.
Privacy and Personal Information
Personal information may be collected for booking verification, guest registration, communication, payment administration, property access, security and legal compliance.
Best Hoster will use reasonable measures to protect the information submitted by guests and will not use it for unrelated purposes except where required by law or necessary to provide the requested service.
Website Information and Property Listings
- Best Hoster aims to keep property information, images, facilities and prices accurate and updated.
- Minor differences may occur because of maintenance, replacements, seasonal changes or property improvements.
- Images are provided for general representation and may not reflect every temporary decoration or movable item.
- In the event of an obvious pricing or technical error, Best Hoster may correct the information before final confirmation.
Changes to These Terms
Best Hoster may update these Terms and Conditions when necessary to reflect operational, legal, safety or service changes.
The terms communicated or published at the time of the reservation will generally apply to that booking, together with any additional conditions specifically accepted by the guest.
Governing Law
These Terms and Conditions are governed by the applicable laws and regulations of the United Arab Emirates.
Any dispute should first be addressed through direct communication with Best Hoster in an effort to reach a reasonable resolution.
Acceptance of Terms
By proceeding with a reservation, completing payment, accepting the booking confirmation or entering the property, the guest confirms acceptance of these Terms and Conditions and all applicable property-specific instructions.
Questions or Assistance?
Contact Best Hoster before completing your reservation if you require clarification about a property, payment, booking condition or guest requirement.